If the setup menu opens, use the arrow keys to navigate menus. To continue using a notebook, connect the USB-wire keyboard to the USB port and restart the computer. Integrated keyboard in notebook should be serviced or replace. If the setup menu does not open, integrated keyboard hardware is not working. Press Esc key repeatedly to see if the startup menu opens. Turn off the computer and then restart it. The computer is still under warranty, so should I get a replacement or is there a way to fix or stop this from happening? Hey there! Maytron, Thanks for stopping by HP Support Forums! Do you make any software or hardware changes on your PC? Have you tried checking with external keyboard do issues persist? As you mention, keys on the keyboard stop functioning correctly. Each time HP Support has told me how to fix this problem, but since it has happened twice I am worried that it will be a reoccurring problem. I bought this laptop a little over a month ago and the keyboard has stopped working twice in that time.

Unlock keypad on hp laptop